MTN Recruiting!

JOB TITLE QUALITY ASSURANCE OFFICER ONLINE (5)
DEPARTMENT: CUSTOMER RELATIONS
LOCATION: LAGOS

JOB DESCRIPTION:
EFFECTIVELY EXECUTE STATED POLICIES AND PROCEDURES IN RESPECT OF QUALITY AND PERFORMANCE MANAGEMENT
ROUTINELY MONITOR TRANSACTIONS PERFORMED BY PROCESS OWNERS TO IDENTIFY NON-COMPLIANCE.
ASSIST IN THE APPLICATION OF PRACTICAL PERFORMANCE BOOSTERS
PARTICIPATE IN DAY-TO-DAY PERFORMANCE AND QUALITY MONITORING EXERCISE
ASSIST IN FACILITATING PERFORMANCE REVIEW PROCESSES ENSURING OBJECTIVITY, PRECISION AND PROMPTNESS
PROACTIVELY ASSIST IN IDENTIFYING ENVIRONMENTAL CONSTRAINTS TO QUALITY DELIVERY
ANALYSE, SUMMARIZE AND REVIEW DATA; REPORT FINDINGS, INTERPRET RESULTS AND MAKE RECOMMENDATIONS
GENERATE RELEVANT REPORTS
PERFORM OTHER TASK AS REQUIRED BY LINE MANAGER
ACTIVELY ASSIST LINE MANAGERS IN THE DEVELOPMENT OF TEAM AND INDIVIDUAL QUALITY AND PERFORMANCE STANDARDS
FACILITATE TARGET SETTING AND PERFORMANCE CONTRACT DEVELOPMENT FOR ALL EMPLOYEES
ASSIST IN MONITORING AND BENCHMARKING PERFORMANCE ACROSS AND WITHIN TEAMS, EFFECTIVELY ISOLATING GOOD AND UNDER PERFORMERS.
ACTIVELY PARTICIPATE IN THE ADMINISTRATION OF CUSTOMER SATISFACTION SURVEYS AND EMPLOYEE SATISFACTION SURVEY

JOB CONDITIONS: NORMAL MTN WORKING CONDITIONS. MINIMUM QUALIFICATION IS 2.2 OR ITS EQUIVALENT

REPORTING TO: QUALITY ASSURANCE TEAM LEAD

REQUIRED SKILLS:
2 YEARS GENERAL WORK EXPERIENCE – PREFERABLY WITHIN CLIENT ENVIRONMENT

EMPLOYMENT STATUS : PERMANENT
QUALIFICATION: FIRST DEGREE

THIS VACANCY EXPIRES ON 9/8/2009

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